Terms and Conditions

1. Definitions

In these Terms, unless the context indicates otherwise:

• “Thekete”, “we”, “us”, or “our” means the Thekete ticketing and RSVP platform.
• “Platform” means the Thekete website, dashboards, ticketing tools, RSVP tools, scanner tools, reporting tools, and related services.
• “Buyer” means a person who purchases, reserves, receives, or uses a ticket or RSVP confirmation.
• “Organiser” means a person or entity that creates, lists, promotes, manages, or sells access to an event through Thekete.
• “Event” means any ticketed, RSVP, private, public, free, paid, postponed, cancelled, or rescheduled activity listed or managed through Thekete.
• “Ticket” means any digital, printed, SMS, QR, ticket number, or other access credential generated through Thekete.
• “Scanner User” means a person authorised by an organiser to scan, verify, or validate tickets for an event.
• “Platform Fee” means Thekete’s applicable service, platform, ticketing, RSVP, promotional, or processing charge.
• “Payment Provider” means any third-party payment gateway, bank, card processor, EFT provider, retail payment channel, or other payment service used by Thekete.

2. Thekete’s Role as a Platform

Thekete is a technology platform that enables event discovery, ticket sales, RSVP management, promotional support, access control, reporting, and payment facilitation. Unless expressly stated in writing, Thekete is not the event organiser, promoter, venue operator, artist, performer, security provider, transport provider, catering provider, or insurer.

Thekete may review, approve, reject, suspend, remove, or restrict event listings, accounts, payments, payouts, promotions, tickets, RSVP links, scanner access, or platform features where necessary to protect users, comply with the law, prevent fraud, manage operational risk, or protect the reputation and integrity of the platform.

3. Accounts and User Responsibilities

• Users must provide accurate, current, and complete information.
• Users are responsible for keeping their login details secure.
• Users must not create fake accounts, impersonate another person, or use another person’s account without permission.
• Thekete may suspend, restrict, or terminate accounts involved in fraud, abuse, chargebacks, illegal conduct, misleading activity, or misuse of the platform.
• Users must immediately notify Thekete if they suspect unauthorised account access.

4. Buyer Terms

4.1 Checking Event Information

Buyers must check all event information before completing a purchase or RSVP. This includes the event name, date, time, venue, ticket type, age restrictions, refund terms, access conditions, dress code, organiser instructions, and any event-specific rules.

4.2 Ticket Validity

• A ticket is valid only for the event, date, ticket category, and access conditions for which it was issued.
• A ticket may be refused if it is cancelled, refunded, duplicated, altered, already scanned, fraudulently obtained, or used in breach of these terms.
• Thekete and/or the organiser may require proof of identity where reasonably necessary to prevent fraud or misuse.
• Loss of a ticket, deletion of SMS, or failure to access an email does not automatically entitle the buyer to a refund.

4.3 No Unauthorised Resale

Tickets may not be resold, duplicated, transferred for profit, advertised for resale, or used for competitions, promotions, giveaways, or commercial purposes without written permission from Thekete or the organiser. Howler’s terms, for example, expressly prohibit ticket reselling and allow cancellation for attempted resale. :contentReference[oaicite:1]{index=1}

5. Organiser Terms

5.1 Organiser Responsibility for Events

Organisers are solely responsible for planning, managing, delivering, and lawfully conducting their events. This includes venue arrangements, performers, suppliers, security, crowd control, safety, permits, municipal approvals, insurance, tax compliance, age restrictions, liquor permissions where applicable, emergency planning, and compliance with all laws and by-laws.

5.2 Event Information

• Organisers must provide complete, lawful, accurate, and non-misleading event information.
• Organisers must promptly update event information where there are changes to date, time, venue, access rules, pricing, or event status.
• Organisers must not list events they are not authorised to host.
• Organisers must not misrepresent performers, sponsors, venues, affiliations, prizes, services, seating, access rights, or expected event features.

5.3 Indemnity by Organisers

Organisers indemnify Thekete against claims, losses, refunds, chargebacks, penalties, damages, complaints, investigations, legal costs, or reputational harm arising from the organiser’s event, incorrect listing information, event cancellation, postponement, non-delivery, unlawful conduct, unsafe conditions, or breach of these terms.

6. Payments, Fees, Charges, and Payouts

6.1 Payment Processing

Payments may be processed through approved Payment Providers. Thekete is not responsible for delays, reversals, errors, downtime, chargebacks, failed payments, bank limitations, retail-payment limitations, card disputes, or processing decisions caused by third-party Payment Providers.

6.2 Platform Fees

Thekete may charge platform fees, ticketing fees, RSVP fees, promotional fees, service fees, payment-related fees, or other charges disclosed on the platform or agreed with organisers. Fees may be deducted before organiser payout.

6.3 Payout Conditions

Thekete may withhold, delay, reduce, or reverse payouts where there are pending refunds, chargebacks, suspected fraud, missing banking details, incorrect organiser information, disputed transactions, event cancellation, event postponement, legal risk, buyer complaints, or unresolved reconciliation issues.

6.4 Payout Timing

Payouts are not automatic on the event day. Payouts are subject to reconciliation, payment clearance, refund exposure, fraud review, chargeback risk, account verification, and administrative processing.

7. Refunds, Cancellations, Postponements, and Exchanges

7.1 No Automatic Refund Right

A buyer is not automatically entitled to a refund merely because they can no longer attend an event. Refunds depend on the organiser’s refund policy, event-specific terms, timing of the request, applicable law, payment-provider rules, and whether funds are still available for refund.

This approach is common in ticketing. Quicket states that refunds are not guaranteed for every event and may depend on organiser discretion, while Howler states that event organisers create and manage events and are responsible for setting refund policies. :contentReference[oaicite:2]{index=2}

7.2 Non-Refundable Fees

Unless expressly stated otherwise, Thekete platform fees, booking fees, service fees, payment-provider charges, bank charges, retail payment charges, SMS costs, administrative fees, and other processing costs may be non-refundable. Quicket’s consumer terms similarly state that refunds may exclude its fee and that consumers may remain responsible for bank charges incurred in processing refunds. :contentReference[oaicite:3]{index=3}

7.3 Cancelled Events

If an event is cancelled, Thekete may work with the organiser and/or Payment Provider to process refunds where legally required, operationally possible, and where funds are available. Computicket’s organiser agreement refers to refunding the full value of tickets for cancelled events in consultation with the client, while Ticketpro says refund or exchange procedures may be determined by Ticketpro and/or the promoter. :contentReference[oaicite:4]{index=4}

7.4 Postponed or Rescheduled Events

If an event is postponed or rescheduled, the ticket may remain valid for the new date unless Thekete or the organiser states otherwise. Refunds for postponed events may depend on the organiser’s policy, applicable law, fund availability, and the circumstances of the postponement.

7.5 Refund Method

Refunds, where approved, may be processed through the original method of payment where possible. Ticketpro and Howler both refer to refunds being issued using the same method or card used for purchase, subject to their processes. :contentReference[oaicite:5]{index=5}

7.6 Chargebacks and Disputes

If a buyer initiates a chargeback or payment dispute, Thekete may suspend the ticket, restrict the account, withhold organiser payout, reverse amounts, or provide transaction evidence to the Payment Provider. Organisers may be liable for chargebacks arising from their events, non-delivery, inaccurate event information, or buyer disputes.

8. Scanner Access and Event-Day Validation

Organisers may assign scanner access to trusted persons for the purpose of validating tickets at event entrances. Scanner access may be limited by event, time, device, assigned user, and system permissions.

• Scanner Users must not copy, export, misuse, sell, or disclose ticket data.
• Scanner Users must not scan tickets for an event for which they are not authorised.
• Thekete may revoke scanner access at any time for security, abuse, fraud, or operational reasons.
• Scan records may be used for attendance reports, fraud prevention, dispute handling, and organiser reconciliation.

9. RSVP Events

RSVP tools allow organisers to manage attendance confirmations, guest counts, invitations, dietary information, accessibility requirements, and event-preparation information. Users must submit accurate RSVP information.

• RSVP confirmation does not always guarantee admission where the organiser imposes capacity, identity, security, or access rules.
• Organisers must use RSVP information only for legitimate event-preparation and attendance-management purposes.
• Thekete may restrict RSVP links that are abused, duplicated, misused, or used outside the intended event purpose.

10. Prohibited Events and Conduct

Users may not use Thekete for:

• Fraudulent, fake, misleading, unlawful, unsafe, or unauthorised events.
• Events that promote violence, exploitation, hate, unlawful discrimination, or illegal activity.
• Ticket fraud, duplicate tickets, false RSVP submissions, fake buyer accounts, or fake organiser accounts.
• Unauthorised resale, scalping, ticket duplication, QR code manipulation, or bypassing access-control systems.
• Uploading malware, illegal content, infringing content, or misleading promotional material.
• Harassment, threats, abuse, intimidation, or misuse of buyer, organiser, scanner, or staff information.

Thekete may remove prohibited content, suspend accounts, cancel tickets, withhold payouts, report unlawful conduct, or cooperate with authorities where necessary.

11. Personal Information, Privacy, and POPIA

Thekete processes personal information for account management, ticketing, RSVP handling, payments, access control, fraud prevention, dispute management, event reporting, support, and platform administration.

11.1 Data Minimisation

Thekete will aim to limit personal information shared with organisers to what is reasonably necessary for event operations, attendance management, reporting, security, and legal compliance. Buyer contact details should not be exported or disclosed to organisers unless there is a lawful basis, proper disclosure, consent where required, or genuine operational necessity.

11.2 Organiser Use of Personal Information

Organisers who receive personal information through Thekete must use it only for the relevant event and must comply with applicable privacy laws, including the Protection of Personal Information Act, 2013 where applicable.

11.3 Communications

Thekete may send transactional communications related to accounts, purchases, tickets, RSVP confirmations, refunds, event updates, scanner assignments, security alerts, and support. Marketing communications may be subject to opt-out mechanisms where applicable.

12. Intellectual Property

Thekete’s name, logo, interface, designs, platform tools, reports, software, databases, content structure, and branding belong to Thekete or its licensors. Users may not copy, reverse engineer, scrape, reproduce, sell, or misuse any part of the platform without written permission.

Organisers confirm that they have the right to upload and use event posters, banners, logos, images, descriptions, performer names, sponsor names, trademarks, and other content submitted to Thekete.

13. Platform Availability and Technical Failures

Thekete aims to provide reliable services, but does not guarantee uninterrupted or error-free access. The platform may experience downtime, maintenance, connectivity failures, payment-provider interruptions, third-party service failures, hosting issues, mobile network issues, or technical defects.

Thekete is not liable for losses arising from temporary downtime, delayed SMS delivery, email delivery failure, payment-provider delays, internet failure, device failure, scanner device problems, or third-party service interruptions, except where liability cannot lawfully be excluded.

14. Third-Party Services

Thekete may integrate with third-party services such as payment providers, SMS providers, map services, email providers, hosting providers, analytics tools, retail payment networks, or verification tools. Thekete is not responsible for the independent acts, omissions, downtime, pricing, policies, or failures of third-party services.

15. Limitation of Liability

To the maximum extent permitted by law, Thekete will not be liable for indirect, special, consequential, punitive, or economic losses, including loss of profit, reputational harm, loss of business opportunity, event cancellation losses, venue losses, performer losses, supplier losses, or attendee travel/accommodation losses.

Thekete is not liable for organiser failure, event non-delivery, venue changes, safety incidents, crowd behaviour, artist non-appearance, weather disruption, third-party payment failures, unauthorised resale, or incorrect information provided by organisers or users.

Where Thekete is found liable despite these terms, liability will be limited, as far as legally permitted, to the platform fees actually received by Thekete in relation to the affected transaction.

16. Indemnity

Users agree to indemnify and hold Thekete harmless from claims, losses, damages, penalties, legal costs, chargebacks, refunds, regulatory complaints, or liabilities arising from their breach of these Terms, misuse of the platform, unlawful conduct, inaccurate information, event mismanagement, fraud, or infringement of third-party rights.

17. Changes to These Terms

Thekete may update these Terms from time to time. Updated terms will be published on this page. Continued use of Thekete after publication of updated terms means that you accept the revised terms.

18. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms, the platform, ticket purchases, organiser services, payouts, or related transactions will be dealt with under South African law, unless another jurisdiction is mandatorily required by law.

19. Contact and Support

For support, ticket queries, organiser queries, privacy concerns, refund issues, or technical assistance, users must contact Thekete through the official support channels displayed on the platform.