Contact Thekete

Need help with tickets, events, payouts, or your account?

Contact the right Thekete support channel so your issue can be handled faster. Include your event name, order reference, ticket number, organiser name, or account email where relevant.

Email Support Help Centre Terms

Buyer Support

Use this for missing tickets, failed checkout, QR code issues, refund queries, incorrect ticket details, or ticket access problems.

tickets@thekete.co.za

Organiser Support

Use this for event creation, event approval, reports, scanner access, organiser profile verification, payout issues, or event management help.

organisers@thekete.co.za

Privacy and Safety

Use this for POPIA requests, personal information concerns, account security, suspicious activity, abuse reports, or data correction requests.

privacy@thekete.co.za

Before contacting support

To avoid delays, send the right information from the start. Thekete can resolve issues faster when the support request contains traceable details.

Ticket issue: event name, buyer name, ticket number, payment reference, and checkout email.
Refund issue: event name, order reference, payment date, and reason for the refund request.
Organiser issue: organiser name, event title, dashboard page affected, and screenshots if available.
Payout issue: event name, event date, expected payout amount, and banking/profile status.
Privacy issue: account email, information request, and proof that you are the account holder.

Security warning: never send card numbers, banking passwords, OTPs, login passwords, or private access codes to support.

Send a message

This form opens your email app with a prepared message. Later, this can be connected to the database if you want a proper ticketing/support system.

Official Thekete Email Channels

General Support support@thekete.co.za General platform help, account questions, and basic support.

Ticket and Buyer Support tickets@thekete.co.za Missing tickets, checkout problems, QR code issues, and buyer ticket questions.

Organiser Support organisers@thekete.co.za Event creation, organiser verification, event approval, reports, and scanner setup.

Payout Support payouts@thekete.co.za Organiser payout status, banking details, payout references, and reconciliation questions.

Refund Support refunds@thekete.co.za Refund requests, cancelled events, postponed events, payment reversals, and refund status.

Privacy and POPIA privacy@thekete.co.za Privacy requests, correction requests, deletion requests, data concerns, and POPIA-related issues.

Security and Abuse security@thekete.co.za Fraud, suspicious activity, fake events, account abuse, unauthorised access, and platform misuse.

Partnerships partnerships@thekete.co.za Retail payment partnerships, event partnerships, business development, and strategic collaborations.

Expected Support Information

To help Thekete investigate properly, include the following where applicable:

Event name: the exact event title shown on Thekete.
Ticket number: if your issue relates to a ticket or scanner problem.
Order or payment reference: if your issue relates to payment or refund.
Account email: the email address used on Thekete.
Screenshot: if there is an error message or display issue.
Device/browser: if the issue happens only on your phone or computer.

Do not send: card numbers, CVV numbers, OTPs, bank PINs, passwords, private keys, or full identity documents unless Thekete specifically requests a secure upload route for verification.